Questions people actually ask

What is an "importer of record" and why do you keep asking?

It is the business named on the customs paperwork as responsible for the entry. It matters because the refund legally belongs to whoever was named there — not to whoever paid the invoice or felt the cost. If your supplier quoted you a delivered price with duties included, their forwarder was probably named, not you, and the refund is theirs to claim.

Do I actually have a deadline?

Yes, and it is per entry rather than one date for your business. Each entry becomes final a set period after Customs finalises it, and the route to a refund gets harder at each step: a simple declaration first, then a formal protest, then litigation, then nothing. We show you the days remaining on every entry, because this is the part people lose money to.

I shipped everything by UPS and FedEx. Do I need you?

Probably not, and we will say so. Express carriers usually file those entries themselves as the importer of record, which means they refund you directly. Good news, UPS is handling this one for you. Keep your money.

Is the estimate what I will get?

No. It is an estimate, shown as a range, with its assumptions written out so you can see where the number came from. Only Customs decides what comes back. We will never tell you that you are owed a specific amount, because nobody can honestly say that before the entries are reviewed.

What if you have no rate for a country I buy from?

Then we say so and work it out by hand. Our tariff rates are entered and verified by a licensed customs broker, and we would rather show you nothing than a number we made up.

Who actually signs off on the filings?

A licensed customs broker. Our software prepares and suggests, and our analysts do the preparation work, but only the broker approves or submits anything that reaches CBP. That is a legal requirement, not a policy choice, and we enforce it in the system itself rather than trusting anyone to remember.

What do you do with my data?

It stays in the United States, as customs records must. Sensitive identifiers like your IOR number are encrypted before they are stored and are masked everywhere in the interface. We never send them to our CRM, our analytics, or any AI service. Your records are visible to you and to the people on your case, and to nobody else.

When do I pay?

After a refund lands. You save a payment method during onboarding so we can invoice without chasing you, but nothing is charged until Customs has actually paid. If we recover nothing, you owe nothing.

What about tariffs other than IEEPA?

We track them. IEEPA was the first programme to be struck down, but others are working through the courts, and a single entry can carry duty under several at once. We record each one separately so that when a route to a refund opens, we already know which of your entries it applies to.